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AlienCloud PBX SCALE Plan With
Call Center Module

Upgrade to AlienCloud PBX SCALE today!

Unlock the potential of your contact center and tele-sales with AlienCloud PBX SCALE. Seamlessly manage calls, integrate CRM, and access advanced analytics. Manage SIP trunks, customize IVR menus, and get alerts and instant messaging—all through your web browser.
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AlienCloud PBX SCALE-10AlienCloud PBX SCALE-20AlienCloud PBX SCALE-30AlienCloud PBX SCALE-40AlienCloud PBX SCALE-50AlienCloud PBX SCALE-60
Extensions & Concurrent Calls10 Extensions
4 Concurrent Calls		20 Extensions
8 Concurrent Calls		30 Extensions
12 Concurrent Calls		40 Extensions
16 Concurrent Calls 		50 Extensions
20 Concurrent Calls 		60 Extensions
24 Concurrent Calls
Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording500 Minutes Call Recording
ChatLinkus ChatLinkus ChatLinkus ChatLinkus ChatLinkus ChatLinkus Chat
SoftphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphoneLinkus Windows and Mac softphone
ApplicationLinkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App Linkus iOS / Android App
PriceSGD 49 / MonthSGD 79 / MonthSGD 109 / MonthSGD 139 / MonthSGD 179 / MonthSGD 219 / Month
Feature Highlights
  • Complete Inbound Call Center Solution
  • Operator Panel, Wallboard
  • Insightful call reports in the format of graphs or charts
  • Linkus UC Clients (Web browser, iOS / Android App, Windows and Mac softphone)

Optional SIP Service
SIP Trunk Package
(AlienVoIP SIP)		1 MY DID + 500mins Airtime
(SGD 29 / month)		1 MY DID + 500mins Airtime
(SGD 29 / month)		1 MY DID + 500mins Airtime
(SGD 29 / month)		2 MY DID + 1100mins Airtime
(SGD 49 / month)		2 MY DID + 1100mins Airtime
(SGD 49 / month)		2 MY DID + 1100mins Airtime
(SGD 49 / month)
Monthly TotalSGD 69 / MonthSGD 99 / MonthSGD 139 / MonthSGD 189 / MonthSGD 219 / MonthSGD 259 / Month
  • Subject to 8% SST
  • **Minimum 12 months subscription with Advance payment
  • **One Time Activation SGD 109
  • **Include Remote Setup and Remote Training Session
  • **On-site setup and training subject to service charges
  • MY DID number is assigned randomly and subject to approval
  • **Required Business Registration Forms, Director I/C or Passport, Company Address Verification
  • Free call minutes applicable to Malaysia Mobile and Nationwide only.
  • **IDD call charges separately
  • Additional 10,000 Minutes call Recording SGD 29/month
  • Outbound call charges is separately in Prepaid Basis
  • Malaysia Local & Mobile : as low as SGD 0.029/min (***)
  • Additional inbound channel or DID number SGD 3.9/month

Discover simplicity with AlienCloud PBX!

For a simpler solution, explore AlienCloud PBX. For advanced features, choose AlienCloud PBX SCALE. Contact us today to find your perfect fit!
AlienCloud PBX

Benefits of AlienCloud PBX SCALE

Low Initial Upfront Costs

Cloud-hosted PBX is a cost effective solution because it eliminates the need for large capital expenditures in infrastructure as well as ongoing maintenance costs. IP phones are usually the only upfront investment of most cloud PBX installations.

Easy Setup & Maintenance

As an off-site option, cloud PBX contributes to on-site energy and space savings. It does not require dedicated in-house expertise for hardware installation and maintenance. Normally, your hosted PBX service provider will take care of all these.

Quick Scalability

Our Cloud PBX service scales with your business, letting you add users as needed at any time. We offer a simple per-user monthly pricing model, you pay only for the resources required, ensuring a flexible phone system that grows seamlessly with you.

Working from Anywhere

Headquarters, branch offices, and teleworkers can all be unified under a cloud PBX system, sharing the same features and ensuring business continuity. For the remote workforce, the workplace is anywhere they want it to be as long as there is an internet connection.

AlienCloud PBX SCALE Features

AlienCloud PBX SCALE solution gives users access to a wide range of standard telephony functions, as well as powerful enterprise-grade VoIP and unified communications options.
Customize voice response to ensure incoming calls are prompted to the most appropriate person or department.
Set specific rules for each extension based on custom availability and where calls should be directed.
Redirect incoming calls to another destination, such as a mobile phone number, when the called party is unavailable.
With a local phone number forwarded to your PBX system, you can have a local presence without physically located there.

What is Yeastar Call Center Solution?

The Yeastar P-Series Phone System has a built-in call center solution. A call center solution offers businesses a comprehensive package for calls, video, messaging, integrations, and more. It is suitable for businesses of all sizes. With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.

Unified Agent and Supervisor Workspace

Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
  • Active & waiting call activities in one view
  • Drag & drop call management
  • Complete view of agent availability & performance data
  • Real-time queue performance metrics tracking and display
  • Role-based feature access control

Real-time Performance Tracking

Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
  • Track sum of all queues or statistics of individual queue
  • 17 Key Performance Metrics
  • Real-time Monitoring
  • Flexible Calculation Time Frame
  • Customizable Widgets
  • Multi-screen Display

Intuitive Reports, Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics. You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

All-inclusive Inbound Call Center Features

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Skill-based Routing
  • Priority Queue & Acceleration
  • Ring Group
  • Queue Callback
  • Queue Panel
  • Queue Call Logs
  • Missed Call Disposition
  • Queue Manager
  • Dynamic & Statistic Agents
  • Call Recording
  • Call Monitoring
  • Call Whisper & Live Coaching
  • Call Transfer (Cold/Warm)
  • Three-way Calling
  • Custom Voice Prompts
  • Music on Hold
  • Queue Position Annoucement
  • Estimated Wait Time Accouncement
  • Linkus Softphones
  • Computer telephony integration (CTI)
  • Wallboard & Real-time Analytics
  • SLA Monitoring
  • Post-Call Surveys
  • Agent Peformance Reports
  • Queue Performance Reports
  • Satisfaction Survey Report
  • CRM Integration
  • Helpdesk Integration
  • Omnichannel Suppport
  • Voicemail Transcription
  • And More!

AlienCloud PBX SCALE + Unified Communications

Paired with AlienCloud PBX SCALE, Linkus UC Clients bring BYOD mobility and unified communications to your workforce. Transform your Windows, Mac, iOS, and Android devices into office extensions with all phone system features—no desk phones needed. Enjoy advanced features like instant messaging, presence, contacts management, CRM integration, CTI, and a Click-to-Call Chrome extension.

AlienCloud PBX SCALE

Open and Interoperable Phone System

Connecting to SIP Trunks

AlienCloud PBX SCALE is interoperable with standard SIP trunks. We have run comprehensive compatibility tests with over 75 SIP trunk providers and provide you default configuration template to save time and effort.

Working with SIP Endpoints

Most SIP-based phones are supported by AlienCloud PBX SCALE. You can bulk-configure IP phones from Yealink, Fanvil, Cisco, Snom, Polycom, Gigaset, Grandstream, Htek, and other brands using the Auto Provisioning feature.

Connecting PSTN, ISDN & Analog Lines

You can use Yeastar VoIP Gateways to connect PSTN, EI/TI/PRI, ISDN BRI, GSM/3G/4G trunks, and analog phones with AlienCloud PBX SCALE to maintain your current equipment while still harnessing the power of cloud and VoIP technology.

Integrating with Other Technologies

By integrating with Microsoft Teams, Zoho CRM, and other 3rd-party systems, AlienCloud PBX SCALE helps reduce setup, provide a seamless user experience, increase employee efficiency, and unlock more possibilities for your business.

LinkusPBX Private Cloud IP-PBX

Unified Communications as a Service phone system for all your business needs. Designed for SMBs, LinkusPBX delivers enterprise-grade communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted business voice solution. LinkusPBX powered by AlienCloud PBX SCALE platform for SMB across Southeast Asia – Malaysia, Singapore, Indonesia, Thailand, Philippines, Brunei, Vietnam, Cambodia, Laos, Myanmar and East Timor.

Take Your Office Vibes Anywhere

Work anywhere with integrated voice, messaging, conferencing and more from virtually any devices. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.
All-in-One Unified Communications IP-PBX

With LinkusPBX App, your Windows desktops and iOS & Android mobile devices can work as office extensions with all phone system features accessible. UC features like presence, instant messaging, CRM integration, conference and unified messaging are all at your disposal.

Geographical Flexibility for Multi-Site Organizations

LinkusPBX allow you to unify your headquarter with remote offices and a handful of teleworkers within a single PBX system, giving geographically dispersed employees the same features and continuity as in-house users.

All-in-One Unified Communications IP-PBX

LinkusPBX support SIP trunks and compatible with PSTN, E1/T1/PRI, ISDN BRI, and GSM/3G/4G are also supported through Yeastar VoIP Gateways. LinkusPBX able to work with mainstream IP phones, Snom and Yealink IP phones can all be auto-provisioned in bulk.

Manage and Control Your Calls

Make and receive VoIP calls on your computer and mobile phones
Transfer, hold, mute, and record a call to any phone number or extension
Set up call forwarding rules and ring strategy settings easily
Check missed calls, call history, manage voicemails and one-touch recordings

Telephony Features

Enhance communications with rich and powerful features!
Incoming Call Features

AutoCLIP | Call Forwarding | Call Parking | Call Pickup | Call Routing | Call Waiting | Caller ID | Dial by Name | DID (Direct Inward Dialling) | DND (Do Not Disturb) | Queue | Ring Group | Time Conditions

Outgoing Call Features

Attended Transfer | BLF Support | Blind Transfer | Callback | DOD (Direct Outward Dialing) | Emergency Number | Music On Hold | Speed Dial

Collaboration & Fax Features

Instant Meeting on Linkus Chat | Conference Call | Three-way Calling | Fax to Email | Voicemail | Voicemail to Email

Management Features

App Center | CDR (Call Detail Records) | Event Notification | Event Logs | Export/Import Extensions | Import/Export Trunks | PBX Monitor | Resource Monitor | System Prompt | Multi-level User Access | Web-based Control Panel | ITSP Configuration Template | Auto Clean-up | Firmware Upgrade | Backup and Restore

Business Features

Blacklist | Whitelist | Call Permission | Call Monitor | Systems Prompts | DISA (Direct Inward System Access) | Distinctive Ringtone | DNIS (Dialed Number Identification Service) | Intercom | IVR (Interactive Voice Response) | Linkus UC Softphone | Mobility Extension | Paging | Phone Auto Provisioning | PIN List

Advance Features

Call Recording | One Touch Recording | Zoho CRM Server Integration | Salesforce Integration | Dynamic 365 Integration | Outlook 2016 Integration | Google Contact Integration