AI Auto-Reply with Live Agent Handover on WhatsApp
Connect your WhatsApp Business number to an AI chatbot trained on your approved knowledge base. Routine questions can be answered instantly, while complex conversations can be handed over to a live agent with the chat history intact.
Faster First Reply
Answer routine WhatsApp enquiries instantly without waiting for an available agent.
Human Control
Live agents can take over sensitive, complex or account-specific conversations.
Chat History Included
Agents can review previous AI replies before continuing the same WhatsApp thread.
Customer Sends a WhatsApp. AI Replies. Agent Steps in When Needed.
The chatbot workflow is designed for customer service teams that want faster first replies without removing human control for complex enquiries.
AI Knowledge Base
AI replies from approved Q&A and business information, keeping answers consistent.
24/7 Auto-Reply
Handle routine questions after hours, during busy periods and outside office coverage.
Live Agent Takeover
Forward complex, sensitive or account-specific conversations to a human agent.
Full Conversation History
Agents can review previous AI replies before continuing the same WhatsApp thread.
Choose Automation Level Based on Your Operation
Use AI-only for routine after-hours support, AI plus forwarding when agents need to monitor conversations, or agent-only mode for VIP and high-touch customer service.
AI Only
Automated replies for common questions.
AI + Forward
AI responds first, then alerts an agent.
Agent Only
Human team handles all replies.
Mobile Follow-Up
Agents can respond from mobile workflows where supported.
Chatbot to Agent Flow
- Customer contacts your WhatsApp Business number.
- AI checks the approved knowledge base and replies to routine questions.
- Complex, sensitive or account-specific enquiries are forwarded to a live agent.
- Agent reviews the previous AI replies and continues the same WhatsApp thread.
Need Auto-Reply Without Losing Human Support?
This solution helps your team respond faster while still allowing live agents to handle important customer conversations.
- AI replies using approved Q&A and business information
- Live agent handover for complex enquiries
- Full conversation history for better follow-up
Useful for Sales, Support and After-Hours WhatsApp Enquiries
WhatsApp AI chatbot helps your business reduce repetitive replies while keeping agents available for important conversations.
Customer Support
Answer common customer enquiries instantly and let agents handle more complex cases.
Sales Enquiry
Qualify leads, collect basic customer details and forward serious enquiries to your sales team.
After-Hours Reply
Keep WhatsApp responsive even when your office is closed or agents are unavailable.
Product FAQ
Use approved product, service and company information to keep answers consistent.
Prepare Your Chatbot Requirement for Faster Setup Advice
To help our team recommend the right workflow, share your WhatsApp support process and common customer questions.
Share Your Use Case
Tell us whether you need sales enquiry automation, support FAQ, after-hours reply or live agent handover.
Prepare Knowledge Base
Provide approved Q&A, product information, service details and common reply guidelines.
Choose Response Mode
Select AI Only, AI + Forward, Agent Only or Mobile Follow-Up based on your operation.