WhatsApp Business API for Customer Messaging, OTP and Automation
iwsapp adds WhatsApp Business API capability to the PBX Singapore communication stack, supporting business messaging, template messages, rich media, OTP/TAC verification, transactional alerts, marketing campaigns, AI chatbot and multi-agent customer support workflows.
OTP / TAC Ready
Support login, verification, registration and password reset workflows.
AI Chatbot Support
Automate common enquiries and hand over conversations to live agents when needed.
Multi-Agent Inbox
Let your sales and support team manage WhatsApp conversations together.
Business Messaging Features from iwsapp
Use WhatsApp Business API for approved, scalable customer communication while keeping PBX Singapore focused on business communication across voice, messaging and customer engagement.
WhatsApp Business API
Send approved business messages at scale with template management and rich media support.
OTP / TAC Verification
Support authentication messages for login, verification, account registration and password reset workflows.
Transactional Alerts
Send order updates, payment alerts, appointment reminders, invoices and service notifications.
Multi-Agent Inbox
Let teams manage customer conversations from a shared business messaging workflow.
Support Common WhatsApp Business Message Types
WhatsApp Business API can be used for marketing messages to opted-in contacts, utility messages for customer updates, authentication messages such as OTP/TAC, and service conversations for customer support.
Marketing
Promotions, product launches and campaign updates for opted-in customers.
Utility
Order confirmations, reminders, payment alerts and service updates.
Authentication
OTP, TAC, two-factor verification and password reset messages.
Service
Inbound support conversations with chatbot or live agent assistance.
Need WhatsApp API for Customer Support, OTP or Campaigns?
Share your business messaging requirement with us. Our team can help advise whether you need WhatsApp API, AI chatbot, OTP/TAC workflow, transactional alerts or multi-agent support.
- WhatsApp Business API and template message setup
- OTP/TAC, authentication and transactional messaging workflow
- AI chatbot and multi-agent customer support flow
Who We Are
Founded in 2008 in Kuala Lumpur, Malaysia, WebASP Sdn. Bhd. is a licensed Application Service Provider (ASP) specializing in innovative VoIP solutions under the AlienVoIP brand.
Why Choose Us?
Reliability
Minimized downtime and exceptional performance
Scalability
Solutions that grow with your business
Cost Savings
Affordable, feature-rich communication systems
Our Focus: Cloud PBX Services
We specialize in delivering robust Cloud PBX solutions that integrate seamlessly with your business operations, offering unparalleled flexibility, scalability, and cost efficiency.
Our Locations
We provide dedicated support from our offices in Penang, Kuala Lumpur, and Johor Bahru, and cater to Singapore-based businesses via our Johor Bahru location.
Kuala Lumpur
Headquarters
Penang
Northern Region Office
Johor Bahru
Southern Region & Singapore Support
Leading VoIP Service Provider in Malaysia Since 2007
AlienVoIP supports businesses and homes with cost-effective VoIP solutions, SIP trunking, IP-PBX support and call management features.
AlienVoIP is a leading VoIP service provider in Malaysia, proudly serving businesses and homes since 2007. We offer cost-effective VoIP solutions with local and international call rates charged in 30-second blocks.
Why Choose AlienVoIP?
- High-speed VoIP services for home and business
- Seamless integration with existing internet lines
- Cost savings with efficient 30-second billing blocks
PBX & Hardware Support
- Compatible with Asterisk, FreePBX, Yeastar, MyPBX, and hybrid PBX
- Offers SIP trunking and IP-PBX maintenance
- Supplies IP-PBX hardware, IP phones, call center headsets
Mobile & Softphone Access
Enjoy the flexibility of Mobile VoIP with compatibility across multiple platforms:
Mobile Platforms
- Android: 3CX, Nimbuzz, Zoiper
- iOS: Media5-Fone, Nimbuzz
- Symbian: Fring, Nimbuzz
Softphone Apps
- Adore, Express Talk
- Mia Phone, Qutecom
- X-Lite, and more
Complete VoIP Features for Business Calling
AlienVoIP is developed to make your dialing experience simpler than ever. Our VoIP system supports both prepaid and postpaid customers, offering a comprehensive set of features:
Account Management
- Show balance and expenditure
- Payment history tracking
- Call logs per account
- Prepaid balance reminder
- Web-based call logs
Calling Features
- Local and long-distance dialing
- Free in-network calling
- 30-second call blocks
- Caller ID display
- Call forwarding
- DID number support
Advanced Features
- Online payment and reload
- Rate tables in preferred currency
- Audit trail with IP tracking
- Time-based call forwarding
- Unlimited trunk management
- And more!
Send Your Requirement for Faster Recommendation
To help our team advise the correct solution, share your business messaging or phone system requirement.
Share Your Use Case
Tell us whether you need WhatsApp API, OTP/TAC, chatbot, multi-agent inbox, VoIP or Cloud PBX.
Confirm Volume & Users
Share your expected message volume, number of agents, users, branches or phone lines.
Get Suitable Advice
Our team will review your requirement and advise the suitable communication solution.