What is AlienCloud PBX?
AlienCloud PBX is a cloud-hosted phone system accessible via the internet. It replaces the traditional on-premises phone system and is suitable for businesses of all sizes, whether teams work remotely, from the office or across multiple locations.
Customer calls can be answered and routed using desk phones, softphones, mobile devices or laptops, helping your team stay reachable anytime and anywhere.
Better Call Handling
Use extensions, forwarding, transfers, voicemail and recording to manage enquiries more professionally.
Work From Anywhere
Connect through compatible IP phones, mobile apps and desktop apps without depending on a traditional PBX box.
How a Cloud PBX Call Flows
A simple call flow helps prospects understand how the hosted PBX connects users, customers and phone endpoints.
Caller
A user starts a call on desk phone, softphone or mobile device.
Internet
The device sends call data over the internet to the Cloud PBX.
Cloud PBX Server
Processes the request while managing forwarding, voicemail and recording.
Recipient
Routes the call via internet or PSTN to the final phone endpoint.
Specialized Cloud PBX Solutions for SMEs & Call Centers
AlienCloud PBX packages are built for different business needs, from basic office call handling to contact-center operations.
AlienCloud PBX SME
Best for SMEs, branch offices and teams that need a professional hosted phone system without managing a traditional PBX server.
- Call recording, extensions, call forwarding & transfers
- Mobile & desktop apps, IP phone compatible
- Web-based management & quick setup
- Reduces operational costs
- Includes SIP trunk & DID (T&C apply)
AlienCloud PBX SCALE
Best for inbound and outbound call-center teams that need stronger call visibility, routing and reporting.
- Full inbound & outbound contact-center capabilities
- Advanced CRM integration & analytics
- Multi-layered IVR & event notifications
- Multiple SIP trunks on single platform
- SIP trunk subscription required (T&C apply)
AlienCloud PBX SME Plan Tiers
For SMEs that need extensions, DID, SIP trunk options, call recording and quick deployment.
SME-4
SGD 39/mo- Up to 4 Extensions
- 1 DID (1 Incoming Channel)
- 2 Concurrent Calls
- 300 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
SME-8
SGD 59/mo- Up to 8 Extensions
- 1 DID (2 Channels)
- 4 Concurrent Calls
- 500 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
SME-16
SGD 79/mo- Up to 16 Extensions
- 1 DID (4 Channels)
- 8 Concurrent Calls
- 500 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
SME-24
SGD 89/mo- Up to 24 Extensions
- 1 DID (4 Channels)
- 12 Concurrent Calls
- 500 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
SME Terms & Conditions
- Subject to 8% SST
- One-time activation SGD 39 (remote setup & training included)
- On-site setup/training subject to service charges
- DID assigned randomly & subject to approval
- Business registration, ID/passport & address verification required
- Additional DID/inbound channel: SGD 3.9/mo
- Free minutes apply to Malaysia Mobile & Nationwide only
- Excess outbound calls charged separately (SGD 0.029/min)
- IDD charges apply separately
- Extra 1 GB recording storage: SGD 19/mo
AlienCloud PBX SCALE Plan Tiers
For inbound and outbound teams that need call-center features, wallboard, reports and UC clients.
SCALE-10
SGD 49/mo- 10 Extensions
- 4 Concurrent Calls
- 500 Min Recording
SCALE-20
SGD 79/mo- 20 Extensions
- 8 Concurrent Calls
- 500 Min Recording
SCALE-30
SGD 109/mo- 30 Extensions
- 12 Concurrent Calls
- 500 Min Recording
SCALE-40
SGD 139/mo- 40 Extensions
- 16 Concurrent Calls
- 500 Min Recording
SCALE Additional Features
- Complete inbound call-center solution
- Operator panel & wallboard
- Insightful call reports (graphs/charts)
- Linkus Chat & UC clients (Web, Windows, Mac, iOS, Android)
SCALE Terms & Conditions
- Subject to 8% SST
- Minimum 12-month advance subscription
- One-time activation SGD 109 (remote setup & training included)
- On-site setup/training subject to service charges
- DID assigned randomly & subject to approval
- Business registration, ID/passport & address verification required
- Free minutes apply to Malaysia Mobile & Nationwide only
- IDD charges apply separately
- Additional DID/inbound channel: SGD 3.9/mo
- Extra 10 000 min recording: SGD 29/mo
- Excess outbound calls charged separately (Prepaid basis)
- Malaysia Local & Mobile: from SGD 0.029/min
Ready to Set Up Cloud PBX for Your Business?
Send an enquiry with your current phone system situation and the package you are considering. A clearer enquiry helps the team recommend the right SME or SCALE plan faster.
For SME Office Use
Share number of users, extensions, locations, DID requirement and whether users need desk phones, mobile apps or desktop apps.
For Call Center Use
Share expected concurrent calls, inbound/outbound needs, IVR flow, CRM integration and reporting requirements.
What to Prepare Before Contacting Sales
- Company name and contact person
- Number of extensions or users needed
- Number of locations or branches
- DID number and incoming channel requirement
- Expected concurrent calls
- Need for IVR, call recording, reports or CRM integration
- Business registration, ID/passport and address verification for DID approval
Cloud PBX Singapore FAQ
Answers to common pre-sales questions before requesting a Cloud PBX quotation.
Compare SME and SCALE plans before purchasing.